1. Introduction
Welcome to TrackVerse ("we", "our", "us"). TrackVerse is an online platform that allows artists to create accounts and manage metadata for their music. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and share it, and your rights in relation to your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Data Controller
TrackVerse is operated by:
Oststr. 2b
47445 Moers
Email: mail@trackverse.net
3. Personal Data We Collect
3.1 Account Registration and Profile
- Name
- Email address
- Username and password (hashed)
- Country of residence (optional)
3.2 Metadata Management
- Track title, artist name, album name, genre, release date
- ISRC, UPC, and other industry-standard identifiers
- Artwork metadata (e.g., image URLs)
3.3 Payments and Subscription Plans
We offer three plans: Free (trial), Pro (annual subscription), and Lifetime License. Payments are processed securely via Stripe. We do not store full payment card data. Instead, we collect:
- Billing name and address
- Email address (for receipts)
- Subscription plan and payment history
- Stripe payment tokens and transaction IDs
3.4 Usage Data
- IP address (anonymized or truncated where possible)
- Browser type and operating system
- Pages visited, time and date stamps, session duration
3.5 Cookies and Tracking
We use cookies and similar technologies to improve your experience and analyze trends. You can manage cookie preferences through your browser settings or our cookie banner.
4. How We Use Your Data
- To provide, operate, and maintain TrackVerse features
- To manage user accounts and authentication
- To process payments and subscriptions
- To communicate with you (announcements, support, billing)
- To analyze usage and improve our service
- To comply with legal obligations
5. Legal Basis for Processing
Under GDPR, we rely on the following legal grounds:
- Contract performance (account and subscription management)
- Legitimate interests (platform security and improvement)
- Consent (cookie management and marketing communications)
- Legal obligations (tax reporting, law enforcement)
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
- Stripe: payment processing (https://stripe.com/privacy)
- Hosting providers: AWS or similar
- Analytics providers: Google Analytics (anonymized IP)
6.2 Legal Requirements
We may disclose personal data to comply with legal obligations or to protect our rights.
7. International Data Transfers
Data may be stored and processed outside the European Economic Area (EEA). We ensure adequate safeguards, such as Standard Contractual Clauses or relying on adequacy decisions.
8. Data Retention
We retain personal data for as long as necessary:
- Account data: until account deletion plus 2 years
- Payment records: 10 years for tax purposes
- Analytics and logs: up to 1 year (anonymized thereafter)
9. Your Rights
Under GDPR, you have the right to:
- Access and receive a copy of your data
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@trackverse.net.
10. Security Measures
We implement technical and organizational measures to protect your data, including encryption in transit (HTTPS), encryption at rest, access controls, and regular security assessments.
11. Children’s Privacy
TrackVerse is not intended for children under 16. We do not knowingly collect personal data from minors.
12. Changes to This Privacy Policy
We may update this policy occasionally. We will notify you by email or via a notice on our site. The effective date will be updated accordingly.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
FruityAlfred Software
Oststr. 2b
47445 Moers